Shipping policy

The important stuff ....

**Effective Date: September 2023**

Thank you for choosing Time To Braai for all your grilling and barbecue needs. We are committed to providing you with the highest quality products and exceptional customer service. To ensure a smooth shopping experience, please review our UK Shipping Policy below, which outlines our shipping procedures and guidelines for deliveries to UK Mainland addresses.

**Shipping Zones**

We currently only offer shipping to addresses within the United Kingdom Mainland. We do not ship to the following areas:
- Channel Islands
- Isle of Man
- Scottish Highlands
- Northern Ireland
- Scilly Isles
- Isle of Wight
- Orkney
- Shetland

**Order Processing**

1. **Order Confirmation:** Once you place an order with Time To Braai, you will receive an order confirmation email. Please review this email carefully to ensure all details are accurate. If you notice any discrepancies, please contact our customer support team immediately.

2. **Order Processing Time:** We strive to process and ship all orders within 1-2 business days from the date of purchase. Orders placed over the weekend or on public holidays will be processed on the next business day.

**Shipping Methods**

We offer the following shipping methods:

1. **Standard Shipping:** Our standard shipping option typically takes 3-5 business days for delivery after order processing.

**Shipping Charges**

We charge a flat rate shipping charge of £3.99  for all UK Mainland orders under £35.00.  We offer free UK Mainland shipping on all orders over £35.

**Tracking Your Order**

Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your shipment.

**Delivery**

1. **Delivery Address:** Please ensure that the shipping address you provide during checkout is accurate and complete. We cannot be responsible for any delays or non-deliveries resulting from incorrect or incomplete address information.

2. **Signature Requirement:** All orders require a signature upon delivery. This ensures that your order reaches you securely. If you are unavailable to sign for the package, the courier will leave a delivery notification with instructions for rescheduling or picking up your order from a local depot.

**Delivery Delays**

While we make every effort to deliver your orders on time, unforeseen circumstances such as adverse weather conditions or other logistical issues may cause delays. We appreciate your understanding in such situations.

**Returns and Refunds**

For information on our returns and refunds policy, please refer to our Returns and Refunds Policy page on our website.

**Contact Us**

If you have any questions or concerns regarding our shipping policy or any other aspect of your shopping experience with Time To Braai, please don't hesitate to contact our customer support team. You can reach us through our website or via email at support@timetobraai.co.uk.

We appreciate your trust in Time To Braai and look forward to serving all your grilling and barbecue needs.

**Note:** This shipping policy is subject to change without notice. Please review it periodically for updates and revisions.